KTC Monitor Stand and VESA Mount Setup Guide

Use this page if you need help installing the monitor stand, removing the base, checking VESA mount support, using a monitor arm, adjusting position, or reporting missing stand parts.

Quick Answer

Work on a soft, flat surface and support the monitor body carefully during assembly or adjustment. Before forcing any movement, confirm that your exact stand or arm actually supports that adjustment.

What Should I Check Before I Start?

Prepare a stable table and a soft cloth or foam pad. Clear enough space to place the monitor face down without pressure on the screen.

Before assembly, check that the package includes the expected parts for your model, such as:

  • monitor
  • stand neck
  • stand base
  • screws or tool if required
  • power adapter or power cable
  • signal cable
  • quick guide or user manual

If anything looks missing, check every foam insert, small bag, and side compartment in the box before assuming a part is absent.

How Do I Assemble the Monitor Stand?

  1. Place the monitor face down on the soft surface.
  2. Do not press directly on the panel.
  3. Check the package for the stand neck, base, screws, tool, and any spacers listed in the guide.
  4. Attach the stand neck to the monitor or base as shown in the quick guide.
  5. Tighten screws evenly without overtightening.
  6. Confirm the stand is locked before lifting the monitor.
  7. Place the monitor upright on a stable, level surface before connecting cables.

If your printed guide differs from the general steps above, follow the guide for your exact model.

How Do I Remove the Stand or Base?

  1. Turn off the monitor and unplug all cables.
  2. Place the monitor face down on a protected surface.
  3. Check whether the model uses a quick-release latch or screws.
  4. Remove the stand only in the release direction intended by the design.
  5. Do not force the stand if it does not release easily.

If you plan to return the monitor, check whether support wants the stand or base included before packing it.

How Do I Check VESA Mounting Compatibility?

Only mount the monitor if the exact model supports VESA.

Before buying a wall mount or monitor arm:

  1. Confirm the model supports VESA mounting.
  2. Confirm the correct hole spacing.
  3. Use the correct screws and spacers.
  4. Make sure the arm supports the monitor's size and weight.

If the screw holes do not align naturally, stop and verify the VESA spacing. Do not drill, force screws, or use longer screws to make an incompatible arm fit.

How Do I Install a Monitor Arm?

  1. Remove the original stand if required.
  2. Attach the VESA plate using the correct screws and spacers.
  3. Tighten screws evenly.
  4. Install the arm according to the arm manufacturer's instructions.
  5. Before letting go, confirm the arm can safely hold the monitor's weight and angle.
  6. Reconnect power and signal cables only after the monitor is secure.

How Do I Adjust Tilt, Height, Swivel, or Rotation?

Not every included stand supports every movement.

Before adjusting:

  • hold the monitor with both hands
  • move slowly
  • do not press on the panel surface
  • confirm cable slack before rotating or raising the screen

If the stand supports tilt, adjust the top and bottom angle gently. If the stand supports height adjustment, lift or lower from the sides rather than the screen. If the stand supports rotation, confirm that the cables are not being pulled.

If any movement feels blocked, stop. Do not force it.

How Do I Set Up Portrait Mode?

Portrait mode requires both physical rotation support and operating-system rotation.

  1. Confirm the stand or arm supports rotation.
  2. Confirm there is enough cable slack before rotating.
  3. Rotate the monitor only if the stand or arm is designed for it.
  4. In Windows, open display settings and set the monitor orientation to Portrait or Portrait (flipped).
  5. In macOS, open display settings and choose rotation for the external monitor if the option is available.
  6. Adjust resolution or scaling after rotation if text looks wrong.

If the original stand does not rotate, use a compatible VESA arm only if the model supports VESA mounting.

What Should I Do If Screws or Parts Are Missing?

Before contacting support:

  1. Check all packaging again.
  2. Compare the package contents with the quick guide or manual.
  3. Take photos of the box contents and the missing-part area.

Related basic operations

What Should I Do If the Issue Continues?

Contact support or the seller if a required stand part is missing, the stand cannot lock correctly, the monitor cannot be mounted because the listed hardware does not fit, or the adjustment range seems different from the product specification.

What Should I Send KTC Support?

Prepare these details before contacting support:

  • order number and purchase channel
  • monitor model and serial number
  • photo of the stand, back panel, and hardware
  • photo of the package contents
  • short description of the missing or blocked setup step