Use this page after a return is approved or when support asks you to pack and ship your monitor back safely.
Quick Answer
Do not ship a return until support tells you to proceed. Once the case is approved, pack the monitor securely, include only the items support asks for, take photos before sealing the box, and keep the tracking number until the case is fully closed.
What Should I Confirm Before Shipping the Return?
Confirm these points first:
- support approved the return
- you have the correct return label or address
- you know whether the stand, power adapter, or cables must be included
- you know whether the original packaging is required for your case
If anything is unclear, ask before shipping. Sending the wrong items or using poor packaging can slow down the review.
How Should I Pack the Monitor Safely?
If you still have the original packaging, use it whenever possible.
If you do not have the original box:
- Use a strong outer box that is larger than the monitor.
- Protect the screen surface with soft material.
- Add enough padding around all sides so the monitor cannot move inside the box.
- Protect corners carefully.
- Remove the stand or base if the return instructions require it.
- Seal the box securely.
Do not let the screen press directly against hard materials. Do not leave empty space inside the box where the monitor can shift during transit.
Can I Return the Monitor Without the Original Box?
The original box may not always be mandatory, but replacement packaging still needs to be safe enough for monitor transport. If you are unsure whether your packaging is acceptable, send support a photo before shipping.
Do not assume a replacement carton will be provided unless support confirms it.
What Should I Include in the Return Package?
Include only the items support specifically asks for. Depending on the case, this may include:
- the monitor
- stand or base parts
- power adapter
- power cable
- signal cables
- other accessories tied to the issue
Do not include personal items or unrelated accessories.
What Photos Should I Take Before Shipping?
Take clear photos of:
- the front of the monitor
- the back of the monitor and ports
- the serial-number label
- all accessories being returned
- the packaging materials before closing the box
- the packed box before sealing
- the shipping label after it is attached
If possible, also keep a photo of the carrier receipt after handoff.
What Should I Keep After I Ship the Return?
Keep these records until the case is finished:
- carrier name
- tracking number
- proof of shipment
- delivery confirmation once the package arrives
If support asks for a status update, these details are usually the first things needed.
What Should I Do If the Issue Continues?
If you are not sure whether the packaging is safe, or if required accessories are missing, stop and ask support before handing the box to the carrier.
What Should I Send KTC Support?
Prepare these items if support asks for shipping confirmation:
- return approval or instructions
- photos of the product condition
- photos of the packaging
- tracking number
- proof of shipment